Customer Expectations

Many dreamers are attracted to the sales business. Unrealistic customer expectations should be identified from the beginning and explained to prospective clients. How profitable would it be to sell this product or solution to the market? What we want and what we can do are two different things. You can sell anything, depending on how […]

The Subtle Art of Decision-Making

All of us have experienced exhilaration when we give someone great news. We all want to be the first to reveal when we close a deal — or a customer commits to buying our product. But for many diverse reasons, we feel more reluctant to call our friends or colleagues to tell them disappointing news.  […]

The lost art of email writing

Professional email writing It’s Monday morning. You arrive at work early, still decompressing from your weekend, only to be inundated with two hundred emails, over half of which are unnecessary or unclear. Already, you begin to feel overwhelmed—and you haven’t even had coffee yet. The art of email writing is often misplaced. But what causes […]

Accountability in the Workplace

Two types of people exist in this world: those who hold themselves accountable for their actions (or inaction) and those who never do. When it comes to accountability in the workplace, things get more complicated. Now let’s get one thing straight: when you become accountable for your actions, you will take control of your life. […]